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September 2026

Product Data Collection and Usage Notice

This Product Data Collection and Usage Notice provides you with an overview of the system information Canonical collects from you, which you can choose to share with us, when you interact with our products, such as on first login, periodically and on release upgrades.

This Notice covers information collected by the following products

Who are we?

We are Canonical Group Limited. Our address is 5 New Street Square, London, EC4A 3TW, United Kingdom. You can contact us by post at the address set out in the “right to complain” section, below or by email to legal@canonical.com for the attention of "Legal".

What system information do we collect?

When you first install a product or at first login, you will have the option to share with Canonical the following system information. Should you choose not to share the system information, Canonical will not receive any system information related to that product.

During installation or use of our products, the following non-personally-identifiable system information may be shared with Canonical:

Ubuntu

Metrics collected by Ubuntu Insights

  • Common Metrics
    • Insights Version
    • Collection Time
  • Hardware
    • Product
      • Vendor
      • Product Name
      • Version
    • CPU
      • Name
      • Vendor
      • Architecture
      • Total Threads
      • Socket Count
      • Cores per socket
      • Threads per socket
    • GPU (Per)
      • Device Name
      • Vendor
      • Driver
    • Accelerators (Per)
      • Name
      • Device
      • Vendor
      • Driver
      • Type
    • Memory
      • Total Physical Size
    • Disks and Partitions
      • Size
      • Type
      • Children
    • Screens (Per)
      • Resolution
      • Physical Size
      • Refresh Rate
  • Software
    • OS
      • Family
      • Distribution
      • Version
    • BIOS
      • Vendor
      • Version
    • Language/Locale
    • Timezone
  • WSL
    • WSL Subsystem Version
    • Systemd enablement at boot
    • Interoperability enablement
    • WSL Version
    • Kernel Version
  • Ubuntu (Desktop, WSL, Etc.)
    • Pro-attachment state
  • Desktop Installer
    • Install Type
    • OEM
    • Media
    • Partition Method
    • Language
    • Minimal
    • Restricted Add-ons
    • Use Active Method (Use Microsoft Active Directory)
    • Stages
  • Ubuntu Upgrader
    • Version upgrading from
    • Original install media
    • Upgrade method
    • Stages
  • Desktop
    • Desktop Environment
    • Session Name
    • Session Type

Metrics collected by Ubuntu Report

(Included in Ubuntu 26.04 and older)

  • Version
  • OEM (Vendor, Product)
  • BIOS (Vendor, Version)
  • CPU (Vendor, Family, Model, Stepping)
  • GPU (Vendor, Model)
  • RAM
  • Partition sizes
  • Screens (Resolution, Frequence)
  • Whether Autologin is enabled during install or not
  • Whether LivePatch is enabled during install or not
  • Session (Desktop Environment, Name, Type)
  • Selected Timezone
  • Install information
    • MediaType (USB, DVD, etc)
    • Partition Method (manual or automatic)
    • Download Updates during install selected or not
    • Language
    • Minimal install selected or not
    • Restricted Add-ons selected or not

Metrics collected by Ubuntu Certified client

If you choose to check if your system is Ubuntu Certified, non-personally-identifiable system information will be shared with Canonical, including the following:

  • Device
    • Manufacturer
    • Model
    • Architecture
  • BIOS
    • Manufacturer
    • Version
    • Revision
    • Firmware revision
    • Release date
  • Board
    • Manufacturer
    • Product name
    • Version
  • Chassis
    • Manufacturer
    • Chassis type
    • Version
    • SKU number
  • Processor
    • Vendor
    • Version/model string
    • Max frequency
    • Identifier
  • Operating system
    • Distributor name
    • Version
    • Codename
    • Kernel
      • Name
      • Version
      • Signature
      • Loaded kernel modules
  • PCI and USB peripherals
    • ID
    • Device name
    • Vendor
    • Status (working or broken, if known)

Multipass

Metrics collected by Multipass using Ubuntu Insights

The following information may be collected specifically during installation, first usage, and while using Multipass:

  • Multipass general data
    • Daemon/service version
    • GUI client version
    • Primary instance name
    • User settings
      • Open on start-up
      • Active driver/backend
      • Number of aliases per alias context
    • Authorized users count
    • Client usage
      • CLI usage count
      • GUI usage count
    • User satisfaction value
  • Multipass virtual machines (instances) data
    • Total number of created instances since installation
    • Total number of instances created as primary
    • Total number of created instances since last data collection
    • Configuration details for each created instance since last data collection
      • Used image
      • Alias used to create
      • CPU count
      • Memory
      • Disk size
      • Bridge enabled
      • Mounts count
    • Configuration details for each active instance
      • Used image
      • CPU count
      • Memory usage
      • Disk usage
      • Bridge enabled
      • Mounts count
      • Current status
      • Uptime
      • Availability Zone
      • Snapshot count

What do we do with your system information?

Your system information will be used by Canonical and selected third parties for engineering purposes and to make improvements to our products by allowing us to focus more specifically on typical user hardware setup and selected features and for other related services.

In the case of the Ubuntu Certified client, your system information will be used to check against our certified hardware database if your system is indeed certified.

Your system information is stored in our systems and may be processed by Canonical globally. Aggregated system information may be made publicly available.

How long do we keep your system information for?

We keep the system information for so long as reasonably required in accordance with our record retention policy.

Your rights over your system information

You can decide whether to share the system information with Canonical or not.

If you do share the system information with Canonical we are unable to identify you against your system information, so we are unable to provide you with a copy of the system information or to delete the system information on request.

Contact

Questions, comments and requests regarding this legal notice are welcomed and should be addressed to legal@canonical.com or to the address below:

5 New Street Square,
London, EC4A 3TW,
United Kingdom
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